Print Receivables Transactions Not Emailing Invoices (Doc ID 2521883.1)

Last updated on JUNE 02, 2024

Applies to:

Symptoms

On : 11.13.18.05.0 version, Billing - Transactions

Print Receivable Transaction is completing with below Error message
1. Cannot determine the bill-to customer e-mail address for transaction INV: XXXXXXXX. This transaction will not be included in the output.
2. The e-mail configuration for business unit XXXXX is incomplete. Transactions belonging to the business unit will not be included in the output file.


ERROR from logs file
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Cannot determine the bill-to customer e-mail address for transaction INV: XXXXXXXXXX. This transaction will not be included in the output.
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The e-mail configuration for business unit XXXXXXXXXXXX is incomplete. Transactions belonging to the business unit will not be included in the output file.
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STEPS
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The issue can be reproduced at will with the following steps:
1. Click the Navigator > Tools: Setup and Maintenance
2. Search for the Task: Manage Customers
3. Click Go to Task
4. Enter your customer name in the Organization Name field
5. Click Search
6. Click the Site Number used in transaction in the Search Results section (Sites)
7. On the Edit Site page, click the Communication tab
8. Click the Edit Contacts button
9. Create a new contact and be sure the field Role Type is populated with value of "Contact"
10. Assign all the email information to that contact (email, responsibility, etc)
11. Run Print receivable Transaction for respective transaction.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use seeded job Print Receivable Transactions for mailing Invoices to customer automatically, They need to perform the activity manually.

Cause

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