At the Email Body And Subject For AR Printed Transactions include company logo in the email body, insert information in the Email Subject transaction number or customer account number (Doc ID 2526389.1)

Last updated on DECEMBER 13, 2023

Applies to:

Goal

On : 11.13.18.10.0 version, Other Issues

Create ER for Email Body and Subject for AR Printed Transactions
Customer needs to customize the email body and subject for emailed AR Transactions such as Invoices, Credit Memos, Debit Memos, and Statements. They can slightly modify for Dunning Letters in the "Manage Messages" configuration task but they cannot for the other transactions because there is a Receivables System Options field to populate the information.

The issues here are as follows:
1- 256 characters for an email body is not enough.
2- There is no way to incorporate a logo which makes the email look unprofessional.
3- Customers are complaining that their invoice emails look like spam.

Note: This is feasible for Purchase Orders in PO using an RTF template for this purpose.
 

Solution

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