Email Notifications Not Working - Object Workflows (Doc ID 2527087.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Symptoms

On : 11.13.18.10.0 version, Activity Management

ACTUAL BEHAVIOR
---------------
The customer has reported an issue where the object workflow email notifications
have stopped working for the customer. This is reported on 7 FEB 2019.

In order to confirm the logic, we create a very simple Activity Update event
workflow with a script "return true"

We added an email notification step to the WF and send the email to hardcoded
2 email addresses

Both of us did not receive the email when the activity was updated.

We are seeing errors in SOA instances

EXPECTED BEHAVIOR
-----------------------
Both of us should get the email

STEPS
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a. Create an Obj WF on Activity
b. Add an email notification to the WF.
c. Update any activity
d. No email is received.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Changes

Cause

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