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P6 Professional Login Using Cloud Connect Takes up to 10 Minutes (Doc ID 2527142.1)

Last updated on OCTOBER 19, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8.2.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When attempting to log into P6 Professional using CloudConnect, logging in takes up to 10 minutes.

EXPECTED BEHAVIOR

Login should take less than 1 minute.

 

The issue can be reproduced at will with the following steps:
   1. Launch P6 Professional.
   2. Enter the user credentials and click OK.
   3. Observe the reported issue.

Changes

 

Cause

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