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Error While Processing Life Event After Open Enrollment. (Doc ID 2535405.1)

Last updated on JANUARY 28, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

Issue while processing life event after open enrollment.


ERROR
-----------------------
The potential life event Open is in manual status. Resolve the manual life event to either void or detected status, and then reprocess.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup Open Enrollment
2. Process Open for employee.
3. Make elections
4. Process another Life Event after Open enrollment
5. Error is thrown.



Cause

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In this Document
Symptoms
Cause
Solution


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