[IMPL SPT]Journal Action Log Missing Approver (Doc ID 2538934.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Symptoms

On : 11.12.1.0.0 version, Create and Manage Journals

ACTUAL BEHAVIOR
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[IMPL SPT]Journal Action Log missing Approver

Users are seeing the approver record missing within the action log of a journal, but in Manage Journals, we can see the approver. We notice there are manager changes of the users on the journals.
In other cases, we are seeing the approver missing in Manager Journals and in the Action Log.

EXPECTED BEHAVIOR
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Approver details must be available

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > General Accounting > Manage Journals UI > Search Journal Batch
2. Go to Action Log tab
3. For few journal batches Approver details are missing.


BUSINESS IMPACT
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The issue has the following business impact:
This is an audit issue.

Cause

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