Fusion Benefits: Medical Not An Option For One New Hire
(Doc ID 2545581.1)
Last updated on SEPTEMBER 18, 2020
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.13.19.01.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
---------------
Medical Not an Option for New Hire
New hire is not getting option for medical plan in enrollments. Checked as benefits admin and the same is happening.
All other new hires are getting the option.
The same eligibility profile is being used for dental, medical, and vision. The new hire can enroll in dental and vision but not Medical. Not sure what's going on. Preventing him from enrolling in benefits and they started 5/1/19.
EXPECTED BEHAVIOR
-----------------------
Employee should show eligible for Medical and be allowed to enroll.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as employee
2. Navigate to enrollments
3. Med is not showing available for election.
4. Log in as Admin
5. Navigate to Benefits Enrollment
6. Search for employee
7. Med is not showing available for employee
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |