No Letters Appear To Be Outstanding But When Closing Case Error Is Shown: Case XXXXXXXX can not be closed due to pending letters to be sent. (Doc ID 2550017.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety Cloud Service - Version 7.0 and later
Oracle Life Sciences Argus Safety - Version 7.0.0 and later
Information in this document applies to any platform.

Symptoms

Attempting to close a case results in the following message:

Case ############# can not be closed due to pending letters

When the case is opened and reviewed there do not appear to be any outstanding communications.

Cause

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In this Document

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