FYI Notification not received for Termination Workflow (Doc ID 2550586.1)

Last updated on AUGUST 28, 2023

Applies to:

Goal

The customer's business requirement is to send an email to a group of employees with a specific role when employees are terminated.
They created a new user account and role for this purpose.
They also added another step to each of their termination workflows which is an FYI notification to all users who have the new custom Application Role.

They tested this by submitting a termination, which was approved and completed.
When reviewing the completed transaction in Transaction Console, found that the FYI notification step failed.

What is causing the failure of the FYI notification to the Application Role?
 

Solution

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