After 19B Upgrade, error when submitting expenses for approval - The supervisor or Job level does not exist. (FUN-720337) (Doc ID 2552282.1)

Last updated on AUGUST 04, 2022

Applies to:

Symptoms

On : 11.13.19.04.0 version, Manage Expenses-Approve Expense Report

When attempting to submit the expense report for approval,
the following error occurs.

ERROR
-----------------------
The Supervisor or Job Level does not exist (FUN-7203337)
Cause: The list builder used in the configuration of approval rules is not coherent with the HCM Supervisory or ob Level hierarchy.
Action: Correct the list builder definitions in approval rules or HCM employee supervisory hierarchy or Job level hierarchy.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Expense report
2. Submit expense report
3. Goes in error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit ER for approval.

Changes

Cause

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