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Oracle Implementation Support Overview for Fusion Applications (Doc ID 2553596.1)

Last updated on FEBRUARY 13, 2020

Applies to:

Oracle Fusion Financials Common Module Cloud Service
Oracle Supply Chain Collaboration Cloud Service
Oracle Fusion Human Capital Management Cloud Service
All Platforms


This announcement applies to new customers implementing the following Fusion Applications products:
• Human Capital Management (HCM) • Financials (FIN)  • Supply Chain Management



Oracle Implementation Support Program Overview

Goal: Improve overall customer experience during implementation


How does it work?

Oracle Implementation Support Overview & Expectations


What can you expect from the Implementation Support Service Team?

The service team will be focused on:

The support customer leads and the service team will:


The goal of this support model is to yield following results:  


What are the expectations for participation from the Customer and/or System Integrator?

To provide an optimal experience, we expect customer users or System Integrators to be able to:




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