Unable To Identify Employees Who Have Completed Action Items Because Of Blank Completion Date (Doc ID 2553597.1)

Last updated on SEPTEMBER 06, 2022

Applies to:

Goal

Unable to identify employees who have completed action items because of blank completion date

The completion date field on OTBI report is not populating after adding the received/denied date (for certification) to close out enrollment action items and to resolve suspended enrollments.

The issue is not being able to identify employees who do not have pending actions items as the OTBI report delivered field called as completion date remains blank even after adding the received/denied date through manage action items.

Benefit Action Items Real Time Subject Area is used for this report to pull completion date (using OTBI report).
 

Solution

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