Unable To Create Lockbox (Doc ID 2559368.1)

Last updated on AUGUST 24, 2020

Applies to:

Symptoms

List of Values (LOV) for Lockbox Set is blank in Manage Lockboxes and Create LockBox search field.

ERROR
-----------------------
HZ_IMP_INVAL_PARTY_REF
HZ_DUPLICATE_COMBINATION2

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1 .Initials on top right > Setup and Maintenance > Tasks > Search
2. Manage Lockboxes > Search
3. Click dropdown for Lockbox Set (comes up empty)
4. Search > Search (again). This also comes up empty for the customer
4. Click + (Create) icon
5. Click dropdown for Lockbox Set (comes up empty) > Search
6.Search (again). This also comes up empty for the customer

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create a lockbox.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.