Lead Territory Does Not Assign If There Is No Account/Contact, But Aux Dimensions Are Populated (Doc ID 2564570.1)

Last updated on SEPTEMBER 11, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Goal

Customer Question
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We have two aux dimensions (aux1 and aux3) in use for our territory assignments. These are the only dimensions used.

For a Lead, the territory correctly assigns if there is an Account and the Aux dimensions are pulled through from an account.

If we do not have an Account and we manually set the aux dimensions, the territory assignment does not run.

Solution

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In this Document

Goal

Solution

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Lead Territory Does Not Assign If There Is No Account/Contact, But Aux Dimensions Are Populated (Doc ID 2564570.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

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