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Lead Territory Does Not Assign If There Is No Account/Contact, But Aux Dimensions Are Populated (Doc ID 2564570.1)

Last updated on JANUARY 11, 2021

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Goal

Customer Question
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We have two aux dimensions (aux1 and aux3) in use for our territory assignments. These are the only dimensions used.

For a Lead, the territory correctly assigns if there is an Account and the Aux dimensions are pulled through from an account.

If we do not have an Account and we manually set the aux dimensions, the territory assignment does not run.
 

Solution

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In this Document
Goal
Solution
References


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