My Oracle Support Banner

Outlook 365: Why does my Service Requests NOt Showing in Office 365 (Doc ID 2568369.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.04.0 and later
Oracle Fusion Sales Cloud Service - Version 11.13.17.05.0 and later
Information in this document applies to any platform.

Symptoms

In Office 365 the side panel is not showing the related Service Requests. It is showing Accounts and Opportunities and other objects .

The Service Request is exposed in App Composer to be displayed in the side panel related records section. 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.