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Outlook 365: Why does my Service Requests NOt Showing in Office 365 (Doc ID 2568369.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.04.0 and later
Oracle Fusion Sales Cloud Service - Version 11.13.17.05.0 and later
Information in this document applies to any platform.

Symptoms

In Office 365 the side panel is not showing the related Service Requests. It is showing Accounts and Opportunities and other objects .

The Service Request is exposed in App Composer to be displayed in the side panel related records section. 

Cause

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In this Document
Symptoms
Cause
Solution


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