AP Trial Balance Error - Showing Closed/cancelled Invoices (Doc ID 2569186.1)

Last updated on OCTOBER 15, 2023

Applies to:

Symptoms

On : 11.13.19.01.0 version, Manage Accounts Payable Balances-Close Payables Period

ACTUAL BEHAVIOR
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AP Trial Balance shows an unpaid invoice, despite the invoice having already been paid or canceled.

EXPECTED BEHAVIOR
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Customer expects the invoice to no longer be shown in the AP Trial balance once it's paid or canceled.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create an invoice
2. Validate the invoice
3. Cancel the invoice

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot have an accurate overview of the AP Trial Balance.

Changes

Cause

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