When using the OSC > CPQ integration, unless the integration user is the owner or on the team of the opportunity, the OSC details are not displayed on the quote.
(Doc ID 2571509.1)
Last updated on AUGUST 27, 2023
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.19.04.0 and laterOracle BigMachines CPQ Cloud Service - Version 2017 R2 Update 2 and later
Information in this document applies to any platform.
Symptoms
On : 11.13.19.04.0 version, CX Integration
ACTUAL BEHAVIOR
---------------
When using the OSC > CPQ integration, unless the integration user is the owner or on the team of the opportunity, the OSC details are not displayed on the quote.
EXPECTED BEHAVIOR
-----------------------
The OSC details should be displayed on the quote.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to Sales > Opportunities
3. Search and edit opportunity
4. Switch to Quotes and Orders subtab
5. Click the Create Quote button; the OSC details are not displayed on the quote.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the OSC details should be displayed on the quote..
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |