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Processing Return Throws Error 200127 "Internal error occurred" (Doc ID 2572533.1)

Last updated on NOVEMBER 23, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

When customer tries to do a initiate a return request they will see the below error message, so they will not able to refund on some orders

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
 1. The product in the order is deleted
 2. The guest profile that the order was placed with is deleted
Solution
 1. The product in the order is deleted
 2. The guest profile that the order was placed with is deleted
References


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