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Fusion Compensation: Salary : Change Salary Transactions In Failed Status (Doc ID 2573267.1)

Last updated on FEBRUARY 26, 2020

Applies to:

Oracle Fusion Workforce Compensation Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

Change Salary Transactions in failed status

Change Salary transactions are automatically failing instead of routing for approval.
Transaction ID: 3000000xxxxxxxx I have uploaded the diagnostic log as well as screenshots of the manage salary approval rules.

ERROR
-----------------------
Fault Information : ORABPEL-30082 WorkflowServiceEngine request to another component failed. Request operation CallFunctionStateless from default/HcmCompSalaryCoreComposite!20044252_29533767/ChangeSalaryApprovalTask to ChangeSalaryApprovalTaskRules failed with Business Fault: null. Check the underlying fault. Check target SOA component for cause.

Transaction Payload Error:
"Client received SOAP Fault from server : JBO-FND:::FND_CMN_RCRD_MSNG: The record Supervisor does not exist."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as manager
2. Create Salary Change for employee
3. Submit
4. Error is thrown

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit salary change for employee.

Cause

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In this Document
Symptoms
Cause
Solution


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