Create Template fails "Unable to create template from site '{site name}'. Its content assets cannot be exported. Request to content templates export job API failed. Some site used content are not targeted to site channel." (Doc ID 2578084.1)

Last updated on DECEMBER 13, 2023

Applies to:

Symptoms

Create Template fails "Unable to create template from site '{site name}'. Its content assets cannot be exported. Request to content templates export job API failed. Some site used content are not targeted to site channel."


When attempting to Create Template from site, the following error is displayed
 "Unable to create template from site '{site name}'. Its content assets cannot be exported. Request to content templates export job API failed. Some site used content are not targeted to site channel."

In the HAR capture from the UI when attempting to create the template from the site, the response can be seen:
e.g.
  "request": {
  "method": "GET",
  "url": "https://{instance host}/documents/web?IdcService=SCS_GET_BACKGROUND_SERVICE_JOB_RESPONSE_DATA&suppressHttpErrorCodes=1&JobID={ID}",
...
...
...
  "response": {
  "status": 200,
  "statusText": "OK",
  "httpVersion": "HTTP/1.1",
...
...
...
"content": {
  "size": 1234,
  "mimeType": "application/json",
  "compression": 1234,
  "text": "
...
...
"StatusMessage\": \"Unable to create template from site '{site name}'. Its content assets cannot be exported. Request to content template export job API failed. Some site used content are not targeted to site channel.
...
...

Changes

Cause

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