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Not Able To Select Ship To & Sold To Site In Contract Parties Tab (Doc ID 2582398.1)

Last updated on OCTOBER 22, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Functional Setup Manager

ACTUAL BEHAVIOR
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Not able to select Ship to & Sold to Site on a contract

I am creating a new contract wherein i am not able to select ship to and sold to site in contract party tab. The bill to site is available in the drop down menu however the ship to site and sold to site is blank.

EXPECTED BEHAVIOR
-----------------------
The ship to site and sold to site should be available to select

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create contract
2. Go to Parties tab
3. Select customer row
4. Select Bill to account number, bill to site
5. Try to select ship to account number and see no value


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add ship to site and sold to site.

Cause

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In this Document
Symptoms
Cause
Solution
References


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