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Sales Order Is Stuck With Credit Hold Though We Have Defined The Credit Limit At The Customer Site (Doc ID 2585032.1)

Last updated on DECEMBER 26, 2019

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Billing - Auto Invoice

When attempting to create Order,
the following error occurs.

ERROR
-----------------------
Processing cannot continue because task {TASK_INSTANCE_ID} of orchestration process {PROCESS_INSTANCE_ID} is on hold. (DOO-2685492)
The request for order 278709, fulfillment line 1-1, was not completed because the fulfillment line is on hold.
The credit check for customer LEBANESE ROASTER L.L.C failed for the following reason: No credit limit defined for customer account 450014.. The order lines that failed are now on hold.
No matching pricing segment was found for the customer.
No matching pricing segment was found for the customer.
No matching pricing segment was found for the customer.
No matching pricing segment was found for the customer.
No matching pricing segment was found for the customer.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an order
2. Fill all the required field and process

Cause

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In this Document
Symptoms
Cause
Solution
References


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