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Fusion BI Publisher - Customer Cannot Print BI Publisher Reports to Printer Due to Error: [DELIVERY_ID=-1]Error deliver document to printer (Doc ID 2586276.1)

Last updated on OCTOBER 24, 2019

Applies to:

Oracle Fusion Inventory Management Cloud Service - Version 11.13.19.04.0 and later
Oracle Fusion Application Toolkit Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

BI Publisher Reports and ESS jobs that call BI Publisher reports that should be delivered to printers are getting below error message:

ERROR
-----------------------
INSTANCE_ID=bip.bi_server1] [DELIVERY_ID=-1]Error deliver document to printer
Exception happened when calling deliver API
Error deliver document to printer
Exception happened when calling deliver API
oracle.xdo.delivery.DeliveryException: oracle.xdo.delivery.DeliveryException: oracle.xdo.delivery.DeliveryException: Connection timed out while waiting response from server. (timeout = 60000)oracle.xdo.service.delivery.DeliveryException: oracle.xdo.delivery.DeliveryException: oracle.xdo.delivery.DeliveryException: oracle.xdo.delivery.DeliveryException: Connection timed out while waiting response from server. (timeout = 60000)
at oracle.xdo.service.delivery.impl.DeliveryServiceImpl.deliverToPrinter(DeliveryServiceImpl.java:634)
at oracle.xdo.enterpriseSchedul


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot print reports to printers

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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