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Getting Attention/error Message While We Are Using HCM Cloud Mobile App (Doc ID 2586421.1)

Last updated on MARCH 23, 2023

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to launch HCM Cloud mobile app, the following message occurs:

"ATTENTION: This environment is not configured for the Mobile optimized experiences. Please contact your administrator and have follow MyOracleSupport Document ID 2399671.1 enable it."


STEPS
-----------------------
1. Configuring following profile as Y site level: HCM_RESPONSIVE_PAGES_ENABLED; PER_PERSONAL_INFORMATION_RESPONSIVE_ENABLED; PER_DIRECTORY_RESPONSIVE_ENABLED; PAY_PAYROLL_RESPONSIVE_ENABLED; ANC_ABSENCES_RESPONSIVE_ENABLED; PER_EMPLOYMENT_GUIDED_FLOWS_RESPONSIVE_ENABLEDPER_MY_TEAM_RESPONSIVE_ENABLED
2. Launch HCM Cloud mobile app


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use HCM Cloud mobile app

Cause

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In this Document
Symptoms
Cause
Solution
References


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