Unable To Access Knowledge In HR Helpdesk (Doc ID 2594631.1)

Last updated on OCTOBER 12, 2023

Applies to:

Symptoms

On : 11.13.19.07.0 version, Knowledge Management
Unable to access any knowledge module functionality.

The user is getting several errors while trying to access Knowledge in HR Helpdesk:

Steps:
Knowledge > My Knowledge > Type in a keyword in the search textbox > click search
received error "The knowledge application is not available at this time. Try again later or contact your help desk."

Steps:
Knowledge > Authoring
received error "User not allowed to perform operation. [OK-SEC0001]"

Steps:
Knowledge > Knowledge Users
received error "Service is temporarily unavailable. Please try again later or contact your system administrator."

Steps:
Setup and Maintenance > Service > Knowledge Management> Manage Knowledge Content Types >
received error "Service is temporarily unavailable. Please try again later or contact your system administrator."

Steps:

Knowledge > My Knowledge > See error "Your account must be configured to access Knowledge Management. Contact your Help desk."

Steps:
Setup and Maintenance> Service > Knowledge Management> < Manage Knowledge File Attachments
received error " Unable to retrieve content. Additional information for "Remote Region error #3":

An error occurred while invoking task Manage Knowledge File Attachments. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk.."

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.