FSM Account Alias Upload Fails With Error: ORA-20000: "kff_lock_combination" has failed. (Doc ID 2602261.1)

Last updated on OCTOBER 15, 2020

Applies to:

Symptoms

When attempting to upload Account Aliases via the Export/Import process in Implementation projects, the following error occurs.

ERROR
-----------------------
Business object: Inventory Account Alias. Status: Completed with errors. Status details: You cannot delete combination because it is locked.: ORA-20000: "kff_lock_combination" has failed. Application Id: "401", Key Flexfield Code: "MDSP", Structure Instance Number: "", Data Set Number: "300000308671361".
ORA-06512: at "FUSION.FND_FLEX_PRIVATE", line 178
ORA-06512: at "FUSION.FND_FLEX_PRIVATE", line 4581
ORA-20001: Unable to request lock.
ORA-20104: Unable to request lock "FND.KF.CC.401.MDSP..300000308671361.C.". dbms_lock.request() returned : "4: Already own lock"
ORA-06512: at line 1 Review and report the errors for this opbject to product Inventory Management.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigation: FSM > Select ‘Manufacturing and Supply Chain Materials Management’ from Setup drop down > Inventory.
2. Go to ‘Manage Account Aliases’ drop down
3. ‘Export to CSV File’ > ‘Create New’ > Submit >Ok
4. ‘Actions’ > ‘Export to CSV File’ > Click on new file ready for download > 'Download file' > Save file to computer
5. Extract folder then Open INV_ACCOUNT_ALIAS.csv in notepad
6. Add account aliases information > Save > drag into extracted folder named ‘Manage Account Aliases_’... and replace file in the folder with this file
7. Navigation: FSM > Select ‘Manufacturing and Supply Chain Materials Management’ from Setup drop down > Inventory.
8. Go to ‘Manage Account Aliases’ drop down > 'Import from CSV File' > 'Create New' > Browse
9. Select zip folder ‘Manage Account Aliases_...’ > Open > Submit > Ok
10. Received error

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.