Missing Paysheets for Participants from Payment Batch (Doc ID 2603778.1)

Last updated on JANUARY 27, 2023

Applies to:

Symptoms

Created the Payment Batch and see that the Paysheets were created for all participants except three users.

STEPS
Navigator > Payments
1. Create Payment Batch for Pay Group (eg. PayGroup RSM) , SAVE
2. Review the Paysheets created and noticed that three participants are missing
3. Check for one of the participant  ( David ) :
    a. See if participant is already in an Unpaid paysheet for a different pay group ==> No
        Participant Snapshot > Select Participant > Manage Paysheets
    b. Confirm pay group assignment is valid for the Payment Batch pay date ( eg 6/30/19 ) ==> Yes
        Participant Snapshot > Select Participant > Manage Pay Groups
        Shows : pay group "PayGroup RSM" from 6/30/19 to null End Date
    c. Confirm participant is still active
        Participant Snapshot > Select Participant > Manage Participant Details
        Shows no End Dates.

Changes

When click on SAVE after creating a new Payment Batch, system will submit the following Processes :
   ( Parent ) Create Incentive Payment Batch
     ( Child ) Create Incentive Payment Batch : Create Paysheets
There might be multiple child jobs submitted for "Create Incentive Payment Batch : Create Paysheets" depending on how many participants in that pay group.

For user, one of the child job completed with Warning message.
The process log shows :
Batch# 207267 : Creation of worksheets was not successful.

Cause

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