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Missing Paysheets for Participants from Payment Batch (Doc ID 2603778.1)

Last updated on NOVEMBER 04, 2019

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

Created the Payment Batch and see that the Paysheets were created for all participants except three users.

STEPS
Navigator > Payments
1. Create Payment Batch for Pay Group (eg. PayGroup RSM) , SAVE
2. Review the Paysheets created and noticed that three participants are missing
3. Check for one of the participant  ( David ) :
    a. See if participant is already in an Unpaid paysheet for a different pay group ==> No
        Participant Snapshot > Select Participant > Manage Paysheets
    b. Confirm pay group assignment is valid for the Payment Batch pay date ( eg 6/30/19 ) ==> Yes
        Participant Snapshot > Select Participant > Manage Pay Groups
        Shows : pay group "PayGroup RSM" from 6/30/19 to null End Date
    c. Confirm participant is still active
        Participant Snapshot > Select Participant > Manage Participant Details
        Shows no End Dates.

 

Changes

When click on SAVE after creating a new Payment Batch, system will submit the following Processes :
   ( Parent ) Create Incentive Payment Batch
     ( Child ) Create Incentive Payment Batch : Create Paysheets
There might be multiple child jobs submitted for "Create Incentive Payment Batch : Create Paysheets" depending on how many participants in that pay group.

For user, one of the child job completed with Warning message.
The process log shows :
Batch# 207267 : Creation of worksheets was not successful.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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