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E-Mail Workflow Not Working For Missed Milestones (Doc ID 2606898.1)

Last updated on JUNE 06, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

 On : 11.13.19.07.0 version, Service Requests

The customer has configured a milestone setup for Service Request and also has created an email Workflow to notify the queue members when the milestone is missed, but the Workflow is not getting triggered.

Below are the conditions for the workflow:
Object: Milestone
Event Point: When a record is updated.
Condition: if(isAttributeChanged('ComplianceFlag') && ComplianceFlag==false ){
return true
}

Cause

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In this Document
Symptoms
Cause
Solution
  
References


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