My Oracle Support Banner

OCE Client Install Reports the Error: "Unable to create account folder "Oracle Content" because another folder has the same name in the location..." (Doc ID 2607138.1)

Last updated on MARCH 04, 2024

Applies to:

Content and Experience Cloud Service - Version 18.2.1 and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud - Version 18.2.5 and later
Information in this document applies to any platform.

Symptoms

Can not link with original storage location on local system.

Post new install of the Oracle Content and Experience (OCE) Desktop Client the following message displays after the initial sync attempt.

The OCE Desktop Client returns to the "Set up your account" screen with the following.

ERROR
-----------------------
"Unable to create account folder "Oracle Content" because another folder has the same name in the location. Either rename or remove the other folder, or change the storage location of this account via the link below."

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.