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Object Workflows Do Not Send E-mail Notifications (Doc ID 2608021.1)

Last updated on MARCH 07, 2023

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Opportunities

ACTUAL BEHAVIOR
---------------
object workflows do not send e-mail notifications

We have two object workflows, one for Opportunity object (when a record is updated – status of the opportunity) and another for Opportunity Team Member object (when a record is created) that should send e-mail notifications when this two object workflows are triggered. After the upgrade to Rel 19D, during the tests, we have notice that the e-mail notifications are not sent anymore.
Mention that, this workflows are configured like in production environment, where the notifications works properly.

EXPECTED BEHAVIOR
-----------------------
The object workflows should work.



Cause

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In this Document
Symptoms
Cause
Solution


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