AP Invoice Approval Without Cost Center Manager Is Not Working (Doc ID 2608881.1)

Last updated on OCTOBER 14, 2023

Applies to:

Symptoms

On : 11.13.19.07.0 version, Manage Invoices-Audit Invoices

AP Invoice Approval without Cost Center Manager is not working

We have configured invoice approval with the condition of cost center manager exist and its working fine when there is cost center manager however it is throwing error where there is no cost center manager assigned.

ERROR
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The rules defined under rule set InvoiceApprovalRuleSet did not return any results. (FUN-720336)
Cause Probable causes includes a participant does not have any active rules, no matching rule exists, the rule definition is incorrect, or none of the rules evaluates to true
Action Correct the rule definitions under the rule set.


STEPS
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The issue can be reproduced at will with the following steps:
1. Create BPM Approval rule if cost center manager is null
2.Create an invoice and initiate for approval

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot complete the invoice approval to pay the invoice

Cause

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