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Fusion Benefits: Setting Up Eligibility Override, Get Error: An Error Occurred In The Eligibility Engine (BEN-990099) (Doc ID 2609614.1)

Last updated on JULY 27, 2022

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.19.07.0 and later
Oracle Fusion Benefits - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms


When attempting to process a life event.,
the following error occurs.

ERROR
-----------------------
BEN-990099 Error - The Eligibility Evaluation Process Could Not Retrieve The Eligibility Record


 

Cause

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In this Document
Symptoms
Cause
Solution


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