My Oracle Support Banner

Fusion Benefits: Setting Up Eligibility Override, Get Error: An Error Occurred In The Eligibility Engine (BEN-990099) (Doc ID 2609614.1)

Last updated on JULY 27, 2022

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Oracle Fusion Benefits - Version and later
Information in this document applies to any platform.


When attempting to process a life event.,
the following error occurs.

BEN-990099 Error - The Eligibility Evaluation Process Could Not Retrieve The Eligibility Record



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.