Cannot Log into Fusion After IP Address Range Change Despite Updating LBAC Settings. Getting Message "The cloud service you are trying to access has controlled access. We apologize for any inconvenience"
(Doc ID 2609873.1)
Last updated on MARCH 12, 2021
Applies to:
Oracle Fusion Global Human Resources Cloud Service - Version 11.13.19.01.0 and laterInformation in this document applies to any platform.
Symptoms
The IP address range was due to be changed on the customer's premises. Before the change, the customer had updated Location Based Access Control (LBAC) Settings in:
- Security Console/Administration
- click on "Location Based Access" tab
- tick "Enable Location Based Access'
- enter the new IP Address range in the "IP Address Whitelist" section.
However, after the IP address range was implemented on the premises, it was not possible to access Fusion Applications.
For example, using:
https://abcd-test.login.<datacentre>.oraclecloud.com
The following message was generated
The cloud service you are trying to access has controlled access. We apologize for any inconvenience
Changes
The IP Address range was changed on the customer's premises
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |