My Oracle Support Banner

The SR message is not getting updated with agents reply. (Doc ID 2610485.1)

Last updated on MAY 13, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

When an employee receives an email notification from the Help Desk after an agent responds, they are not able to reply to the email since the service request is not being updated with the reply under messages.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.