The SR message is not getting updated with agents reply.
(Doc ID 2610485.1)
Last updated on MAY 13, 2022
Applies to:Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.
When an employee receives an email notification from the Help Desk after an agent responds, they are not able to reply to the email since the service request is not being updated with the reply under messages.
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