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The SR message is not getting updated with agents reply. (Doc ID 2610485.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

When an employee receives an email notification from the Help Desk after an agent responds, they are not able to reply to the email since the service request is not being updated with the reply under messages.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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