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Closed Leads Show When Creating An Appointment (Doc ID 2613397.1)

Last updated on JULY 20, 2022

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, CX Mobile Application

ACTUAL BEHAVIOR
---------------
Closed leads show when creating an appointment in mobile app

Creating an appointment in the mobile app. Go to attach a lead and it shows closed leads.

EXPECTED BEHAVIOR
-----------------------
Customer is expecting to see only Open leads

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open app
2. Create new appointment
3. Add Subject, Account, and Contact
4. Click on Lead area to see all leads
5. End Result: Shows all leads (closed and opened)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users see both Open and Closed leads when creating appointment

Cause

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In this Document
Symptoms
Cause
Solution
References


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