Closed Leads Show When Creating An Appointment
(Doc ID 2613397.1)
Last updated on NOVEMBER 27, 2023
Applies to:
Oracle Fusion Mobile Sales Cloud Service - Version 11.13.19.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.10.0 version, CX Mobile Application
ACTUAL BEHAVIOR
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Closed leads show when creating an appointment in mobile app
Creating an appointment in the mobile app. Go to attach a lead and it shows closed leads.
EXPECTED BEHAVIOR
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Customer is expecting to see only Open leads
STEPS
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The issue can be reproduced at will with the following steps:
1. Open app
2. Create new appointment
3. Add Subject, Account, and Contact
4. Click on Lead area to see all leads
5. End Result: Shows all leads (closed and opened)
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users see both Open and Closed leads when creating appointment
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |