Error 28305000 When Update ShippingGroups On Order (Doc ID 2615048.1)

Last updated on MAY 01, 2021

Applies to:

Symptoms

When attempting to use the Admin REST API to update the shippingGroup on an Order, receive back an error code 28305000.

[Reproducible Steps]

1) Configure external shipping calculator and place an order with external
shipping method.

2) Update the order shipping group with state as 'NO_PENDING_ACTION'
and actualShipDate as some valid value.

EXAMPLE
{
...
   "shippingGroups":[
      {
         "id":"<shippingGroup_id>",
         "state":"NO_PENDING_ACTION",
         "description":"<shippingGroup_id>",
         "actualShipDate":"2019-10-29T17:00:12.855+0000"
      }
   ],
...
}


[Expected Behavior]

Order should be updated


[Actual Behavior]

{
 "errorCode": "28305000",
 "message": "An internal occurred while updating an order.",
 "status": "500"
}

Changes

 Order was originally submitted via the storefront. However, based on a business need the shippingMethod in the shippingGroup is modified afterward via the Admin REST API

Cause

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