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FA: SCM: OM: Sales Order Stuck At "Not Started" Status With Orchestration Error. (Doc ID 2621000.1)

Last updated on JANUARY 06, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Manage Orders -

Sales Order stuck at "Not Started" status with Orchestration error.
 
ERROR
--------
Task 3000001XXXXXXXX for orchestration process 3000001XXXXXXXX failed. Use the appropriate Order Orchestration work area action to recover this task. (DOO-2685501)

STEPS
-------
1. Order Submitted.
2. Order stuck at Not started status.

Cause

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In this Document
Symptoms
Cause
Solution
References


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