My Oracle Support Banner

Couldn't Login To Oracle Live Experience (Doc ID 2626677.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service
Information in this document applies to any platform.

Symptoms

On : Oracle Live Experience, admin

ACTUAL BEHAVIOR
---------------
Couldn't login into Oracle Live Experience.

All users (admin, supervisor, and agent) can not login to the platform (application). When our team tries to access the URL, we could open only the login page and stuck at that login page.

EXPECTED BEHAVIOR
-----------------------
Customer should be able to login into Live Experience UI Application.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. login into LiveExperience cloud using customer tenant , and Customer admin , supervisor and agent users.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.