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Slow Performance Across the Application in 19.10 (Doc ID 2631967.1)

Last updated on MARCH 18, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.10 to 19.12 [Release 19.10 to 19.12]
Information in this document applies to any platform.

Symptoms

On : 18.8 version, Cloud: P6 Application

ACTUAL BEHAVIOR
---------------
The performance of P6 EPPM is very slow. For example, the user takes 15mins to login. The processing time is also extremely slow after login.

EXPECTED BEHAVIOR
-----------------------
The performance of P6 EPPM Cloud is acceptable.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. The user takes 15mins to login, and experiences the slow performance after login.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work on P6 EPPM Cloud in acceptable performance.

Cause

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In this Document
Symptoms
Cause
Solution
References


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