My Oracle Support Banner

Required Configuration of Email Related Settings (Doc ID 2633027.1)

Last updated on JUNE 23, 2023

Applies to:

Oracle Taleo Onboarding Cloud Service - Version 19A and later
Oracle Taleo Recruiting Cloud Service - Career Section - Version 21A to 21A [Release 21]
Oracle Taleo Recruiting Cloud Service - Version 19A and later
Information in this document applies to any platform.


It is necessary for the Email related settings to be properly configured to avoid possible delays in delivery or failure of delivery

Emails are generated by the application and may be sent from the application to end users within your corporate network, and to candidates, both internal and external.
Configuration of the SENDER, FROM and REPLY TO and ESHARE addresses for correspondence generated by the application is generally done during a new client's implementation phase and by submitting a request to Oracle Support.

Ideally, to ensure successful email delivery, the domain name in the From Address or Sender Email Address company settings should not be changed.

This document outlines the necessary configuration when using a custom email domain rather than the default value [@] 


A System Administrator along with their network IT team will be involved in setting up the proper configuration

The information covered in this Knowledge Topic applies to any email address setting that was delivered with the default domain value of [@] which has since been updated to reflect a custom domain (email address)

This includes any of the following settings:

Configuration > Taleo Recruiting Settings > eShare Reply to Email Address

Configuration > Taleo Recruiting Settings > Sender Email Address

Configuration > Taleo Recruiting Settings > From Address

Configuration > Onboarding (Transitions) Settings > From Address

Configuration > Taleo Recruiting Settings > Email Reply Address 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 These are the four requirements when using a from address other than [@]

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.