My Oracle Support Banner

Unable To Set Password for a New User "Not possible to set your password..." and " Cannot reset password for user <USERNAME>. You cannot reset password for the user." (Doc ID 2633454.1)

Last updated on FEBRUARY 23, 2020

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

A new user via Identity Cloud Service was created and given the OCI_Administrators role. When they try to set their own password they get the following error:

Not possible to set your password.
The link that you are trying to access has either already been used or has expired.

Another Admin User tries to reset the password and gets the following error:

Cannot reset password for user <USERNAME>. You cannot reset password for the user.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.