[PROD] Unable To Cancel The Invoice 9257937CANCELLED (Doc ID 2635097.1)

Last updated on OCTOBER 14, 2023

Applies to:

Symptoms

When attempting to cancel invoice the following error occurs.

ERROR
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You cannot cancel this invoice because it would reduce the quantity or billed amount on the purchase order to less than zero. (AP-810228)
Submit the matching detail report for this invoice to view negative amount distributions.


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Payables - Invoices
2. Search for Invoice ABC
3. Try to cancel it

Cause

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