Fusion Global Payroll: When Attempting to Create Element Eligibility to Extend Element Coverage Getting Error: "The combination of eligibility criteria already exists for this element (PAY-1635752)" (Doc ID 2636533.1)

Last updated on OCTOBER 06, 2020

Applies to:

Symptoms

Reported in : 11.13.19.10.0 version, Global Payroll

ACTUAL BEHAVIOR
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When attempting to create element eligibility via the 'Manage Elements' work area in order to extend the eligibility range to an earlier date, the following error occurs.

Example:

Element was created with an effective date of 01/01/2001, with open eligibility starting as of 01/01/2001.

Since there are employees hired prior to that date, new eligibility is needed in order to extend the coverage.

ERROR
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This combination of eligibility criteria already exists for this element. (PAY-1635752)
An element cannot have two eligibility criteria records with the same set of criteria and the same or overlapping effective dates.

EXPECTED BEHAVIOR
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 The requirement is to create an eligibility that starts from 1/1/1951 so that all employees can be included.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Fusion
2. Go to Navigator > Payroll Calculation
3. Click on Manage Elements
4. Search for element
5. Click on name link to enter
6. Create the eligibility starting from 1951/01/01
7. Note behavior displayed.

Cause

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