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EPS Page Does Not Load - Returns Error "Unable to load data. Could not load service details. Please contact your system administrator." (Doc ID 2639107.1)

Last updated on OCTOBER 19, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.12 and later
Information in this document applies to any platform.

Symptoms

The EPS page does not load. Error received  "Unable to load data. Could not load service details. Please contact your system administrator."

ERROR
Unable to load data.
Could not load service details. Please contact your system administrator.

Steps to Reproduce

  1. Launch browser and go to P6 URL.
  2. Log in.
  3. Choose P6 EPPM
  4. Choose Projects tab (EPS page is the default page to appear).
  5. The page will not load.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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