DCS Filter Based On Primary Contact And Logged In User Full Name Is Not Working
(Doc ID 2639331.1)
Last updated on AUGUST 17, 2022
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.19.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.01.0 version, Service Requests
ACTUAL BEHAVIOR
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Filters under the DCS Service Request page not working as expected
EXPECTED BEHAVIOR
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Filters created with primary contact full name should work
STEPS
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The issue can be reproduced at will with the following steps:
1. Customer created a filter in VBCS pages based on primary contact and users full name
2. It was working fine earlier in DCS pages
3. But now if the end-user logs in, the filters are not returning any results.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |