My Oracle Support Banner

Pay Method Error When Updating Direct Deposit Information (Doc ID 2640317.1)

Last updated on MARCH 19, 2024

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

Pay Method Error

Employees are receiving an error message when trying to update Direct Deposit information. We have cleared employee's cookies/cache and also tried an alternate browser but same error.

ERROR
-----------------------
An error occurred while processing the save personal payment method action. (PAY-1636079)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Payment Methods page for employee
2. Add/update payment method
3. Error is thrown.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.