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Getting Error On SR Page While Selecting Installed Base Assets (Doc ID 2640445.1)

Last updated on NOVEMBER 18, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

 Customer has exposed the Installed Base Asset field into SR details page and getting the error on below two scenarios.

1. Once an SR is created is with any product value, the product value will be changed based on the selection of Asset value. At that time i m getting error that "The product value is invalid for the service request business unit".  

2. While creating a new SR with the product value empty and the asset value is selected, the error shown as "java.lang.string is cannot be cast to java.util.Arraylist"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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