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Office 365 : Users logging in to Side Panel After 20A Receives Error "The application isn't responding. Try again later. (ZPS_365-5685058)" (Doc ID 2640597.1)

Last updated on JULY 22, 2024

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.10.0 and later
Oracle Fusion Sales Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

 After 20A (20.01) Update, Office 365 Add-in users get the below error when trying to use the Office 365 side panel in Outlook Desktop client

Home Page will load with the error "The application isn't responding. Try again later. (ZPS_365-5685058)"

Steps to  Reproduce
===============
1. Launch Office 365 Add-in on Outlook
2. Login to the Add-in
3. Home Page will load with the error "The application isn't responding. Try again later. (ZPS_365-5685058)"

 

Changes

 -

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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