Cannot Apply Steps In Manage Classification Categories Task
(Doc ID 2642429.1)
Last updated on MAY 25, 2020
Applies to:Oracle Fusion CX Sales Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
On : 18.104.22.168.0 version, Accounts, Contacts, Households
Cannot apply steps in Manage Classification Categories task
Unable to apply the following steps in Manage Classification Categories task.
1) In Manage Classification Categories task, search and choose the category
2) Actions -> Flatten Hierarchy completely
3) This will submit a process. wait for the process to complete in Navigator -> Scheduled processes
4) Run Load and Activate
At step 3, I don't find any Actions called Flatten Hierarchy completely. The only Actions I see are Edit, Add, Create, or Delete.
How can I activate the action 'Flatten Hierarchy completely' ?
Activate the action 'Flatten Hierarchy completely' under Manage Classification Categories task
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