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The Dispute Amount Must Be Between Zero And The Original Amount. (IEX-615165) (Doc ID 2646510.1)

Last updated on OCTOBER 12, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.10.0 and later
Oracle Fusion Advanced Collections Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

An initial transaction is created with 2 lines: one having a positive amount and one a negative amount.

User actions a dispute on the line having a negative amount by inserting either a positive or a negative amount on the Dispute Amount field.

Same time the following error is displayed:

"The dispute amount must be between zero and the original amount. (IEX-615165)".

Cause

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In this Document
Symptoms
Cause
Solution
References


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